Branch Smith Printing About Us: Fast Facts

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Malcolm Baldrige National Quality Award





Stop Watch
2002 Baldrige Award

ISO 9001:2000

Lockheed Martin
Contract

Fast Facts



Press Releases:

President Bush Names Branch-Smith Printing
Recipient of 2002 Baldrige Award

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The coveted Baldrige Award is the nation’s premier award for performance excellence and quality achievement;

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The award, established in 1987, is named after the former Secretary of Commerce and was in response to competitive threats by perceived higher levels of quality in the Japanese automotive industry, to recognize American companies that achieved the highest standards in quality;
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Branch-Smith Printing is a fourth-generation family business, based in Fort Worth since its inception in 1910.

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FORT WORTH, Texas — November 22, 2002:

resident Bush and Commerce Secretary Don Evans today named Branch-Smith Printing the recipient of the 2002 Malcolm Baldrige National Quality Award. The coveted Baldrige Award is the nation’s premier award for performance excellence and quality achievement. Branch-Smith Printing was recognized in the small business category; two other winners were named in the categories of manufacturing and healthcare. Formal presentation of the award will occur at a ceremony in Washington, DC in 2003, and date to be announced. 

The award is the business world’s most prestigious honor, named after the former Secretary of Commerce. It was established in 1987 in response to competitive threats by perceived higher levels of quality in the Japanese automotive industry, to recognize American companies that achieved the highest standards in quality. The award is presented annually although not necessarily in every category to companies with exemplary achievements in seven areas: leadership, strategic planning, customer and market focus, information and analysis, human resource focus, process management, and results. 

Branch-Smith Printing:
Branch-Smith Printing is a fourth-generation family business, based in Fort Worth since its inception in 1910. The company provides full-service printing for corporate and publication customers and specializes in bound materials such as magazines, directories, catalogs, and books. The company employs a staff of 70, all of whom company president David Branch credits with achieving this exclusive national recognition. 

“We are incredibly honored to receive this award,” commented David Branch, “but I have to tell you, in no way did my management team or I do it alone. Every day when we come in the door, we work with a dedicated group of highly professional employees. Their commitment to understanding our customers needs, fulfilling our role in helping our customers meet their goals, and in delivering a superior product is what makes us successful. I am proud to share this award with them.”

In his congratulatory letter to Branch-Smith Printing, President Bush wrote, “The Baldrige Award honors American businesses and organizations that have demonstrated an unparalleled commitment to quality and performance improvement. In earning this prestigious award, this year’s recipients reflect the values that Malcolm Baldrige embodied during his service to our Nation as the Secretary of Commerce and throughout his life, integrity, excellence, principled leadership, sound judgment, and responsibility. I commend honorees for their outstanding accomplishments and contributions to our society.”

Branch-Smith Printing Understands Its Role in
Modern Communications:

Succeeding as a graphic arts company today is fraught with challenges. In addition to the pressure caused by the current economic slowdown, the graphic arts industry has been in the midst of a dramatic paradigm shift in the last decade, as the industry shifts from its long-standing craftsman approach to one of the most highly technical and digitized industries in the world. At the same time, society is changing the way it communicates. Branch-Smith Printing has understood its changing role, viewing itself fully as a communications company and less as “putting ink on paper.” It’s innovative management techniques and extended value to customers have enabled it to be a long-term industry profit leader.

It has, for instance, used such tools as the landmark McKinsey study on the printing industry to crystallize its market niche. The company actively pursues customers whose printing needs may be too small for a larger competitor, but fit squarely within Branch-Smith’s competencies: high-end sheetfed printing for multi-page documents.

Branch-Smith Printing is a performance leader on many fronts, including financial. Its sales growth rates have outperformed those of the industry since 1998, as reported monthly by the National Association for Printing Leadership’s Printing Business Panel. Branch-Smith Printing experienced a 72 percent growth, over four years and held that gain in 2002.

Innovative management techniques:
The Baldrige Award also recognizes Branch-Smith Printing’s management excellence in working with both its customers and its employees. The company achieves its rigorous quality standards through a systematic complaint process, routine customer satisfaction surveys, regular meetings with key customers, and a customer plan and an online “Goldmine” database that identifies and maps the needs of specific customers.

Management applies the same thought and satisfaction standards to its employees. It demonstrates its deep commitment to employees through an annual employee satisfaction survey, systematized performance appraisals, and by retaining its workforce even during economic slowdowns. The company benchmarks its employee satisfaction and turnover levels; and not surprisingly, its turnover rate is low. The positive effect these and many other activities have on employee commitment and morale can be measured in hard numbers: Value-added sales-per-employee has increased 33 percent during the last five years.

Benchmarking against its own performance is an important part of daily business. The company measures a wide variety of standards, capturing them in three key areas: customer satisfaction, employee satisfaction, and business results. It changed the way it approached management a few years ago, when it established employee teams and committees that review various operational areas and make ongoing suggestions about improving practices and procedures. “Our goal is to continue to improve the ways in which we understand our customer's needs, to create measurable ways to address them, and to find the true solutions to their problems,” explained David Branch.  

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Branch-Smith Printing Receives ISO 9001:2000

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Branch-Smith Printing Receives updated and expanded certification
of the ISO 9001:2000

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International Quality Management System Standard.
FORT WORTH, Texas — October 20, 2002:

ranch-Smith Printing's long-standing commitment to quality is dramatically reaffirmed with the company receiving certification of the latest, most updated Quality Management System. ISO 9001:2000 is a series of international requirements for the managing of a Quality System. With the year 2000 revision of the standard, quality objectives, continual improvement, and monitoring of customer satisfaction provide the customer with increased assurances that their needs and expectations will be met. The ISO Standard is accepted and recognized worldwide as the standard in Quality Assurance Systems. To date only 15% of ISO companies have qualified for this required new ISO 9001:2000 standard. 

Daniel Hanson, vice president and general manager of Branch-Smith Printing, said “While we are delighted to have achieved this standard, the real value is that each and every employee contributed and is involved in the ISO quality management system. We realize that quality is everyone’s responsibility and requires conformance to customers' expectations 100% of the time.” 

About ISO-9001
International Standards for Quality Management Systems, ISO 9000 is a set of standards for quality management systems that is accepted around the world. Currently more than 90 countries have adopted ISO 9000 as their national standards. When you purchase a product or service from an organization that is registered to the appropriate ISO 9000 standard, you have important assurances that their needs and expectations will be met. Registered companies have had dramatic reductions in customer complaints, significant reductions in operating costs and increased demand for their products and services.  

About Branch-Smith Printing
Branch-Smith Printing delivers expert solutions for today's publication print buyers. Founded in 1910, now national leader in the printing industry, Branch-Smith Printing specializes in creating multi-page publications from creative through printing, mailing and distribution.

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Lockheed Martin Contract:

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Branch-Smith Printing Wins Major Contract with Lockheed Martin

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Branch-Smith Printing Selected to Join the Lockheed Martin Supplier Network, Providing Print Manufacturing and Digital Imaging Solutions.
FORT WORTH, Texas — August 20, 2002:

ranch-Smith Printing wins a three-year contract to provide print production, manufacturing through warehousing, mailing and fulfillment of Lockheed Martin’s printed materials and documents. Lockheed Martin, a global enterprise whose core business is aeronautics, space and technology selected Branch-Smith Printing as a preferred partner for print production services.

Daniel Hanson, vice president and general manager of Branch-Smith Printing, said “This establishes Branch-Smith Printing as a premier print supplier in the region and the additional volume enhances our abilities to offer customers the most cost-effective and timely services available today.” 

About Lockheed Martin
Lockheed Martin is a $24 - billion dollar global corporation which employs 125,000 people and is principally engaged in the research, design, development, manufacture and integration of advanced technology systems, products and services for government and commercial customers.

About Branch-Smith Printing
Branch-Smith Printing delivers expert solutions for today’s commercial print buyers. Founded in 1910, now a national leader in the printing industry, Branch-Smith Printing specializes in creating multi-page publications from creative through printing, mailing and distribution.

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